Refund policy

Returns

• All return claims must be requested within 14 days of the delivery date. 

• Returning items must be in new, unworn condition and in their original packaging.  Any items that are not within this criteria will be rejected.  

• All orders over $100 are subject to a 10% restocking fee.  This accounts for our warehouse team inspecting each product for damage and receiving the items back into inventory.  

• Discounted product sales are final and are not eligible for return or exchange.

• International sales are final and are not eligible for return or exchange.

• Not the T is not responsible for return shipping.  

• We do not accept returns for custom, washed, or decorated merchandise.

To file a return claim, please email connect@notthet.com to request a link to our returns center.  

Refunds

• Please allow up to 7 business days from the return delivery date for your return to be processed.

• A refund will be issued within this time frame to your original payment method.  The exact timing that the funds will be available will be determined by your bank; usually within 3-5 business days.  

Defective Merchandise

• All claims for damaged or defective goods must me made within 72 hours of receipt of the merchandise.

• Any items that are reported to us after 3 business days of receipt will not be replaced by Not the T.